Local Support
Albury/Wodonga based team.
No script-reading runaround.
Built for Business
Connectivity designed for the way your business works
Straightforward
Clear pricing, no “gotchas”
Month-to-month options
UC vs standard nbn™ line vs old on-site PBX
A standard nbn™ phone line and old on-site PBXs were never designed for how modern teams work. Unified Communications is built for mobility, routing, redundancy and visibility.
Unified Communications (UC)
- Mobile + desktop + deskphone calling
- IVRs, queues, ring groups & smart call routing
- Voicemail-to-email & full call history
- Remote & hybrid-ready — answer calls anywhere
- Call analytics & reporting for better decisions
- Optional recording, PCI phone payments & integrations
- Resilient — as long as you have broadband, your phones keep ringing
Standard nbn™ phone line
- One handset in one location
- No mobile or remote calling
- No IVRs, queues or ring groups
- No analytics or missed-call visibility
- Hard to share across multiple staff or sites
- No real redundancy — if that line fails, calls stop
Old on-site PBX
- Hardware on the wall to maintain & replace
- Limited mobility — mostly tied to deskphones
- Upgrades & changes require a tech visit
- Single-site focus — not built for hybrid teams
- Complex failover, if it exists at all
- If the box or site goes down, so does your phone system
UC powered by Cisco Webex
Hybrid Per-licence PBX
The premium UC experience – calling, meetings, messaging and collaboration in one app, licensed per user. Built for teams who split their time between office, home and on the road.
- Basic: Phone line only – no voicemail or included calls. Ideal for simple inbound lines and devices.
- Lite: Core calling features with voicemail and included call bundles for everyday users.
- Essentials: Full PBX toolkit (IVRs, queues, routing, voicemail) plus rich softphone & mobile experience for most staff.
- Professional: Advanced UC for power users and contact centres, with deeper analytics and integrations.
- Enterprise-grade security and compliance.
- AI-powered noise removal and smart collaboration tools.
- Class-leading mobile apps with Apple CarPlay & Android Auto.
- Optional UCPayd add-on for PCI DSS-compliant card payments over the phone – masking keypad tones and keeping card data out of your systems.
AdvancedUC
Streamlined Per-licence PBX
AdvancedUC is a streamlined PBX solution for smaller sites that rely on deskphones. It includes all the essential PBX features your team needs, with optional mobile and desktop apps for occasional use. Ideal when you don’t need the unlimited-extension model.
- Powerful auto-attendant with dial-by-name, dial-by-extension and multi-language menus.
- Call queues with multiple routing strategies (round-robin, ring-all, hunt, cascades) and queue thresholds for wait time and length.
- SNAPanalytics dashboards & wallboards for queue stats, agent performance, DNIS and cradle-to-grave reporting.
- Advanced call recording options, including per-queue/per-user recording, transcription and sentiment analysis.
- Operator/answering rules, time frames, hotdesking, call park/pickup and presence for day-to-day call handling.
UC-Xpress PBX
Flexible Per-line PBX
A flexible, business-grade voice platform where you pay per line, not per user. Ideal for sites with multiple handsets and shared work areas, but modest overall call volumes.
- Simultaneous-call (per-line) pricing keeps costs predictable as you add or remove capacity.
- Full PBX routing: ring groups, hunt groups, IVRs, time-of-day routing and music on hold.
- Queue and agent features for simple call-centre style setups, including stats on wait time, call volume and abandon rate.
- Monitoring tools such as listen-in, whisper and barge for coaching and quality control.
- Works with deskphones, cordless handsets and softphones; apps available for key users who need mobility.
Compare your UC options at a glance
Choose your plan
24/36-month term or flexible month-to-month — your choice
All plans may involve setup or number porting costs. These will be outlined clearly in your detailed quote. The pricing shown below reflects the ongoing monthly plan cost only.
Supports desk phones or ATA devices
Ideal for fax, door intercoms
Runs on the same business-grade UC platform as other tiers
Local, national & mobile calls billed PAYG
Voicemail with email delivery option
Call transfer, hold, mute & basic forwarding
Perfect for low-to-moderate callers who live at their desk
Runs on the same business-grade UC platform as Essentials/Pro
Local, national & mobile calls billed PAYG
Voicemail with email delivery option
Full UC calling features
Presence, call history & advanced call handling
Local, national & mobile calls billed PAYG
Voicemail with email delivery option
Full UC calling features
Advanced PBX tools: BLF, park, pickup, shared lines, queues
Optional call recording & analytics
Local, national & mobile calls Included
Voicemail with email delivery option
Call transfer, hold, mute & basic forwarding
Perfect for moderate-to-high callers who live at their desk
Runs on the same business-grade UC platform as Essentials/Pro
Local, national & mobile calls Included
Voicemail with email delivery option
Full UC calling features
Presence, call history & advanced call handling
Local, national & mobile calls Included
Voicemail with email delivery option
Full UC calling features
Advanced PBX tools: BLF, park, pickup, shared lines, queues
Optional call recording & analytics
Local, national & mobile calls billed PAYG
Voicemail with email delivery option
Full UC calling features
Advanced PBX tools: BLF, park, pickup, shared lines, queues
Optional call recording & analytics
Local, national & mobile calls Included
Voicemail with email delivery option
Full UC calling features
Advanced PBX tools: BLF, park, pickup, shared lines, queues
Optional call recording & analytics
Deskphone-based UC line for everyday office use
Local, national & mobile calls billed PAYG
Voicemail with email delivery option
Full PBX: IVRs, BLF & ring groups
Perfect for low-to-moderate callers who live at their desk
Runs on the same business-grade UC platform as Essentials/Pro
Deskphone-based UC line for everyday office use
Local, national & mobile calls billed PAYG
Voicemail with email delivery option
Full PBX: IVRs, BLF, ring groups, conference functions, basic call queues & time-of-day routing
Perfect for low-to-moderate callers who live at their desk
Call Recording addon available
Deskphone-based UC line for everyday office use
Local, national & mobile calls billed PAYG
Voicemail with email delivery option
Full PBX: IVRs, BLF, ring groups, conference functions, Advanced call queues & time-of-day routing
Perfect for low-to-moderate callers who live at their desk
Call Recording addon available
Deskphone-based UC line for everyday office use
Local, national & mobile calls billed PAYG
Voicemail with email delivery option
Full PBX: IVRs, BLF & ring groups
Perfect for low-to-moderate callers who live at their desk
Runs on the same business-grade UC platform as Essentials/Pro
Deskphone-based UC line for everyday office use
Local, national & mobile calls billed PAYG
Voicemail with email delivery option
Full PBX: IVRs, BLF, ring groups, conference functions, basic call queues & time-of-day routing
Perfect for low-to-moderate callers who live at their desk
Call Recording addon available
Deskphone-based UC line for everyday office use
Local, national & mobile calls billed PAYG
Voicemail with email delivery option
Full PBX: IVRs, BLF, ring groups, conference functions, Advanced call queues & time-of-day routing
Perfect for low-to-moderate callers who live at their desk
Call Recording addon available
Deskphone-based UC line for everyday office use
Local, national & mobile calls Included
Voicemail with email delivery option
Full PBX: IVRs, BLF & ring groups
Perfect for low-to-moderate callers who live at their desk
Runs on the same business-grade UC platform as Essentials/Pro
Deskphone-based UC line for everyday office use
Local, national & mobile calls Included
Voicemail with email delivery option
Full PBX: IVRs, BLF, ring groups, conference functions, basic call queues & time-of-day routing
Perfect for low-to-moderate callers who live at their desk
Call Recording addon available
Deskphone-based UC line for everyday office use
Local, national & mobile calls Included
Voicemail with email delivery option
Full PBX: IVRs, BLF, ring groups, conference functions, Advanced call queues & time-of-day routing
Perfect for low-to-moderate callers who live at their desk
Call Recording addon available
Deskphone-based UC line for everyday office use
Local, national & mobile calls Included
Voicemail with email delivery option
Full PBX: IVRs, BLF & ring groups
Perfect for low-to-moderate callers who live at their desk
Runs on the same business-grade UC platform as Essentials/Pro
Deskphone-based UC line for everyday office use
Local, national & mobile calls Included
Voicemail with email delivery option
Full PBX: IVRs, BLF, ring groups, conference functions, basic call queues & time-of-day routing
Perfect for low-to-moderate callers who live at their desk
Call Recording addon available
Deskphone-based UC line for everyday office use
Local, national & mobile calls Included
Voicemail with email delivery option
Full PBX: IVRs, BLF, ring groups, conference functions, Advanced call queues & time-of-day routing
Perfect for low-to-moderate callers who live at their desk
Call Recording addon available
Add a Ucingo Mobile or nbn™ to your UC and sharpen the monthly bill. Ask us for a bundled discount.
Business-Grade Hardware
Reliable, compatible and built for the way your team actually works. From reception to warehouse, we’ve got hardware that just gets on with the job.
Yealink & Grandstream Desk Phones
Crystal-clear audio, fast navigation and rock-solid reliability. Perfect for reception, offices and power users who live on the phone. Models from entry-level to executive touchscreen.
Yealink & Grandstream Cordless Phones
Ideal for warehouse, retail, workshops and larger premises. Long battery life, rugged options and multi-handset support.
Grandstream Analog Adapters
Great for fax machines, EFTPOS terminals or anyone clinging to old handsets. Keep legacy gear running without holding your phone system back.
Yealink Conference Units
Purpose-built for boardrooms and meeting spaces. Wide pickup range, AI noise suppression and one-touch join buttons.
Yealink Headsets
Comfortable, noise-cancelling and built for long days on calls. Wired, wireless and Teams-certified options available.
Door Phones & Intercoms
Great for warehouses, gated entries and clinics. Let visitors buzz through directly to your UC handsets or mobile app.
Paging & Loudspeaker Solutions
Perfect for workshops, showrooms and large sites. Integrate UC paging with overhead speakers or warehouse PA systems.
You’re in good company
“NBN is not just about the best price, it’s also about reliable backup service when things go wrong and you need support.
Anne Dobson – Effective Behaviour Management, Albury
I have relied on Brad Mills for my internet and mobile services for 20 years.
My business predominantly runs online and relies on reliable internet access. While the service and price rates are the best I can get, it is the personalised service that keeps me with Ucingo. Whenever there is a connection problem with NBN, Brad is straight onto it, keeps me consistently updated with connection status and through his efforts ensures that I am back online.
NBN outages can happen to anyone and any business.
The difference with Ucingo is you’ll not only get value for money, you are dealing with a person who understands your business and what it needs to run as well as being up to date with what happening with local connections and exchanges.”
“Our business had been battling constant nbn dropouts thanks to the ageing copper in our area. Every time the connection dropped, so did our ability to look after customers — it was beyond frustrating.
Chris Hensel – Go Automotive, North Albury
Ucingo stepped in and added a 4G modem as a backup to our network. Since then, it’s been a night-and-day difference. If the nbn goes down, the connection simply switches over and we keep working without even noticing. No disruptions, no panic, no upset customers.”
FAQ
What’s the difference between UC, AdvancedUC and UC-Xpress?
UC (Basic, Lite, Essentials, Professional) — user-based plans for individual staff. Lite is deskphone-only, Essentials and Professional add full UC features and softphone apps.
AdvancedUC — per-licence PBX for offices built around deskphones, with strong routing and queueing.
UC-Xpress — per-line PBX for shared-handset environments like retail, warehouses and workshops.
Do all UC plans include the mobile or desktop softphone app?
UC Essentials & UC Professional include full mobile and desktop apps as standard.
UC Basic & UC Lite are deskphone-only, ideal for common areas and low-call users.
AdvancedUC offers optional apps for occasional use, and UC-Xpress supports softphones for key staff where needed.
Can I keep my existing phone numbers?
Yes. We can port most landline, VoIP and 13/1300/1800 numbers into your new UC service. Porting times depend on the current carrier, but we manage the entire process and keep you updated.
Can UC replace my existing PBX?
Yes. UC, AdvancedUC and UC-Xpress all provide full PBX features — IVRs, queues, ring groups, night modes and multi-site routing — without on-site PBX hardware to maintain or replace.
Can staff work from home or on the road with UC?
Yes. With Essentials and Professional, staff can answer calls on mobile or desktop apps exactly as if they were in the office.
AdvancedUC and UC-Xpress can also support softphones for key staff who need mobility.
Do your UC solutions support IVRs, queues and call routing?
Yes. All UC platforms (UC, AdvancedUC and UC-Xpress) support IVRs, queues, hunt groups, time-of-day routing, voicemail-to-email and multi-site call flows.
Can we record calls?
Yes. Call recording is available as an add-on across UC Essentials, UC Professional, AdvancedUC and UC-Xpress. PCI-compliant payment recording can also be enabled on suitable plans.
What happens if our nbn™ connection goes down?
UC keeps working as long as you have any internet connection. We can connect your service to backup links such as 4G/5G, Starlink or secondary nbn™ so calls can still be delivered to mobiles, softphones or another site.
Is UC more reliable than a standard phone line?
In most cases, yes. Traditional lines are a single point of failure. UC is cloud-hosted with geographic redundancy, multi-device access and options for internet failover — giving you more ways to stay reachable.
Can we keep our existing handsets?
Often, yes. Many SIP-compatible handsets can be reused. Where it’s not practical, we supply Yealink and Grandstream deskphones, cordless handsets, conference phones and ATAs for fax or older devices.
Do you offer on-site installation and setup?
Yes. We can preconfigure hardware, ship it ready to plug in, or arrange on-site installation including cabling, Wi-Fi and handset rollout.
What is the difference between PAYG and Included Calls?
PAYG (pay as you go) bills calls separately and suits low-call users or backup lines.
Included Calls bundles local, national and mobile calls into a flat monthly fee — ideal for heavier users and predictable billing. Both options are available across UC Essentials, UC Professional, AdvancedUC and UC-Xpress lines.
Do you offer month-to-month plans?
Yes. We offer both month-to-month and 24-month terms. We’ll walk you through the options and recommend what fits best for your business and rollout plans.